For complex and multi-team procedures, uplift applications to insurers may need to be considered, and rarely a balance bill may be required. For self-pay procedures, fees need to be agreed prior to surgery.
Follow-up telephone consults may be arranged for patients with BUPA, Aviva Insurance, and when self-funding.
Billing Agents/Billing
Medserv
All private medically insured patients and self-funding patients outside of the Royal Marsden who need a link to pay a bill or insurance excess can find the relevant information by accessing the Medserv Online Bill Payment.
Free Phone: 0800 012 4011 | Tel: +44 (0)20 3384 1952
Royal Marsden billing
Your charges, payments and deposits will be recorded on a unique account, which we create for every private patient of the Royal Marsden Hospital. This is administered by the Private Care accounts office. If you have any questions about your account, you can contact the Patients Account Team.
Chelsea: +44 (0)20 7808 2491 or +44 (0)20 7808 2492
Write to us: Private Patient Accounts and Admissions Office, The Royal Marsden, Fulham Road, London SW3 6JJ
Email: PrivateAccountQueries@rmh.nhs.uk
Sutton: +44 (0)20 8661 3400 or +44 (0)20 8661 3401
Write to us: Private Patient Accounts and Admissions Office, The Royal Marsden, Downs Road, Sutton, Surrey SM2 5PT
Email: PrivateAccountQueries@rmh.nhs.uk
Please note that each facility may charge fees independent of the consultant fees. It is important to note that self-pay patients may need to pay fees to the hospital or clinic, and other specialists involved in care (including Anaesthesia, Radiology and Pathology), in addition to the fees paid to Mr Smith. This may cause confusion, as the fees are billed separately.
Self-pay fees are available on request.
PHIN
Mr Smith engages with the PHIN process and is one of the first UK consultants to provide data. At present the data does not accurately capture or reflect Mr Smiths’ practice, however, PHIN and the hospital providers are working to improve the data for patients.
